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Pausing a Journey

When a journey is paused:
  • Contacts in the journey will freeze where they are in the journey canvas.
  • No additional contacts will qualify for the journey.
  • No emails will send from the journey.
Note that any email send flow step already in process at time of pausing will complete and those emails will be sent.

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Delay Flow Steps

When a journey is paused and a contact is in a delay flow step, the contact will delay for the amount of time configured when they entered the delay flow step.
Example: If a contact enters a delay step that is set to 1 hour, and during that hour the journey is paused and the delay step is updated to 2 days: the contact will wait 1 hour before moving to the next step. Contacts that enter the delay step after it’s set to 2 days, will wait 2 days.
The delay step timer continues to count down while the journey is paused. Contacts will move to the next step at the time indicated by the delay step, and pause there until the journey is republished as active.
Example: If a contact enters a delay flow step set to 1 hour at 9AM, and at 9:30AM the journey is paused — the contact will still move to the next step at 10AM. They’ll wait there and not process further until the journey is republished as active. (If the next step is an email flow step, they will not be sent the email while the journey is paused. They’ll wait on that step and get sent the email when the journey is republished as active.)

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Deleted Flow Steps

If a contact enters a flow step, the journey is paused, and that flow step is deleted: the contact will not move forward in the canvas. The contacts in the deleted flow step will be deleted from the journey along with the flow step. If constructing a journey where an email is sent after a delay step, and you know you may need to shorten the delay step later — rather than inserting a delay step, try adding the contacts to a static list. This way, you can target the static list with an email send when the time is right.