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Data Subject Erasure Requests (DSRs) allow individuals to request the deletion of their personal data, as required by privacy laws like GDPR and CCPA. These requests are an important part of protecting user privacy and staying compliant with data regulations. In Inflection, DSRs can be handled either manually or through automated integrations

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How to add contact email(s) for an erasure request

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Option 1 - Bulk Upload CSV

  1. Navigate to Settings > Erasure Requests. Erasure Requests option in the Settings menu
  2. Click on “New Request” on the top right corner. New Request button on the Erasure Requests page
  3. Upload a CSV file containing the list of email addresses to be erased.
    Note:The CSV file must include a header named "email".Optionally, a "reason" column may be added for auditing purposes. If not provided, it will be updated as “User requested deletion”
    CSV upload dialog for a new erasure request
  4. Review the warnings displayed carefully. To confirm the erasure, type “DELETE” in the confirmation field. Erasure confirmation dialog requiring DELETE to be typed
  5. Once the request is processed, a CSV export will be available listing all contacts that were successfully erased.
    Note:The exported CSV will only include email addresses that were successfully removed. Contacts that do not exist in the database, contain invalid email formats, or fail validation for any other reason will not appear in the export.

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Option 2 - API endpoint connection for sending DSRs from external tools

  1. Go to Connection > Add Connection > Custom DSR Connection. Custom DSR Connection option in the Add Connection screen
  2. Enter a connection name and description. Dialog for entering the DSR connection name and description
  3. You may use the shown URL and Bearer Token for sending erasure requests from external systems. DSR connection details showing the endpoint URL and Bearer Token
  4. Requests created via this method will also be shown under Settings > Erasure Requests.
For request/response details and sample calls, see the Erasure API Endpoint documentation.